Bear & Bunny respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains what information we may collect, why we collect it and how we use it when you visit our website, place an order or contact us.
When you place an order, contact us or use our website, we may collect information such as:
We only collect information that is reasonably necessary to provide our products and services.
We may use your information to:
Payments made through our website are processed through the payment services available at checkout.
Bear & Bunny does not require customers to send full payment-card details directly to us.
Payment providers may process certain personal and financial information in accordance with their own privacy and security practices.
Where necessary to deliver your order, we may provide relevant information to our courier or delivery service.
This may include your:
We only provide the information reasonably required to complete the delivery.
If you order a personalised product, we will use the information you provide, such as names, dates or wording, to create your order.
Please take care when entering personalisation details and avoid including unnecessary sensitive or private information.
We will only use your contact details for marketing where we are permitted to do so.
If you choose to subscribe to promotional emails or other marketing communications, you can unsubscribe at any time using the unsubscribe option provided or by contacting us.
You may still receive messages relating to an order you have placed, such as payment, processing, delivery or customer-service updates.
We do not sell your personal information.
We may share limited information with trusted service providers where necessary to run our business or fulfil your order, including:
These providers may only receive the information reasonably necessary for the service they provide.
We take reasonable steps to protect personal information against loss, misuse, unauthorised access or disclosure.
No online system can be guaranteed to be completely secure, but we take the protection of customer information seriously.
If we become aware of a security incident involving personal information, we will take appropriate steps to address it and make any notifications required by law.
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, maintaining business records and meeting any legal or accounting requirements.
When information is no longer required, we will take reasonable steps to delete, destroy or securely anonymise it where appropriate.
You may contact us if you would like to:
We may need to confirm your identity before making changes or releasing personal information.
Our website and products are intended for adults making purchases.
We do not knowingly collect personal information directly from children for marketing purposes.
Where a customer supplies a child’s name or other information for the purpose of personalising a gift, we use that information only as needed to fulfil the order.
Our website may contain links to third-party websites or services.
If you follow one of these links, the third party’s own privacy policy will apply to information you provide to them.
Bear & Bunny is not responsible for how independent third-party websites handle information.
We may update this Privacy Policy from time to time as our business, website or legal requirements change.
The latest version published on our website will apply from the date it is posted.
If you have a question about this Privacy Policy or how your information is handled, please contact us:
Bear & Bunny
Pretoria, South Africa
Email: sales@bearandbunnycreations.co.za
Phone / WhatsApp: 079 078 9978
If you have a concern about how your personal information has been handled and we have not been able to resolve it with you, you may contact the Information Regulator of South Africa.
Email: enquiries@inforegulator.org.za
Website: inforegulator.org.za
