This Returns & Refunds Policy applies to Bear & Bunny orders within South Africa.
Non-personalised items
If you change your mind about a non-personalised item, please contact us within 7 days of receiving your order. The item must be unused, undamaged and returned in its original condition and packaging.
Return courier costs for change-of-mind returns are for the customer’s account.
Personalised and made-to-order items
Because personalised and made-to-order items are created specifically for you, they cannot usually be returned or refunded if you change your mind.
Please check all names, dates, wording, colours and other personalisation details carefully before placing your order.
If we have made an error with your personalisation, please contact us and we will correct it.
Damaged, incorrect or defective items
If your order arrives damaged, incorrect or defective, please contact us as soon as possible. We may ask you to send photographs of the item and its packaging so that we can assess what happened.
Where there is a genuine problem with your order, we will arrange the appropriate replacement, repair or refund and cover the reasonable return courier cost where necessary.
Handcrafted items
Many Bear & Bunny products are handcrafted, which means no two pieces will be exactly the same. Slight variations in colour, pattern, texture and finish, as well as small air bubbles or minor handmade characteristics, may occur and are part of what makes each piece unique.
These natural variations are not considered faults.
Refunds
Once an approved return has been received and checked, your refund will be processed using the original payment method where possible, or by EFT where appropriate.
Please allow approximately 5–10 business days for the funds to reflect, depending on your bank or payment provider.
Contact us
Phone: 079 078 9978
