These Terms & Conditions apply to purchases made through the Bear & Bunny website. By placing an order with us, you agree to the terms below.
Bear & Bunny is a family-run gifting business based in Pretoria, South Africa.
We offer curated gift boxes, personalised gifts, handcrafted items, individual gifts, wedding favours and event products.
Email: sales@bearandbunnycreations.co.za
Phone / WhatsApp: 079 078 9978
Please check your order carefully before completing your purchase, particularly any names, dates, wording, colours, product selections and other personalisation details.
Once an order has been placed, it is considered final and cannot normally be changed or cancelled, as preparation or personalisation may begin shortly after payment is received.
If you realise that you have made an error after placing your order, please call or WhatsApp us as soon as possible on 079 078 9978. We will do our best to help, but we cannot guarantee that changes will still be possible.
If Bear & Bunny is unable to fulfil an order, we will contact you and arrange an alternative where appropriate or refund the affected item or order.
Many Bear & Bunny products are personalised or made specifically for each customer.
Please make sure that all names, dates, spelling, wording, colours and other personalisation details supplied with your order are correct.
Because personalised and made-to-order products are created specifically for you, they cannot usually be returned, exchanged or refunded because you change your mind.
If we make an error with your personalisation, please contact us and we will make it right.
Please see our Returns & Refunds Policy for more information.
Some Bear & Bunny products are individually handcrafted, including our Jesmonite pieces.
Because these items are handmade, no two pieces will be exactly the same. Slight variations in colour, pattern, texture and finish may occur. Small air bubbles or other minor handmade characteristics may also be present.
These variations are part of the handmade nature of the product and are not necessarily considered faults.
Product photographs are intended to represent our products as accurately as possible, but handmade items may differ slightly from the photographs shown.
We make every effort to display product colours accurately. However, colours may appear slightly different depending on lighting, your screen settings and the handmade nature of some products.
Where a colour, marble pattern or finish is selected, slight differences between pieces may occur.
All prices are shown in South African Rand (ZAR).
The price displayed at checkout, including any selected add-ons and applicable delivery charges, is the price applicable to your order.
We make every effort to ensure that prices and product information are accurate. If we identify an obvious pricing or listing error before your order has been fulfilled, we will contact you before proceeding and either correct the order with your agreement or refund the affected item.
Payment must be successfully completed before an order is prepared or dispatched.
The payment methods available to you will be displayed at checkout.
Payments are processed securely through the payment services available on our website.
Many of our products are personalised or handcrafted. Please allow approximately 3–5 business days for standard orders to be prepared before dispatch.
Large, bulk, wedding or highly personalised orders may require additional time. Where necessary, we will communicate the expected lead time with you.
Courier delivery time is separate from processing time and will vary according to destination.
Please see our Payment & Delivery Information page for delivery fees and further information.
We make reasonable efforts to keep stock information up to date.
Occasionally, a product or colour may become unavailable after an order has been placed. If this happens, we will contact you to discuss a suitable alternative, wait for restocking where appropriate, or refund the unavailable item.
Where Build Your Own options or add-ons are available, the final price will depend on the products and options selected.
Please check all selections and personalisation details carefully before placing your order.
Availability of individual products, colours and add-ons may change from time to time.
Wedding favours, event products and larger personalised orders may require longer processing times than standard orders.
For larger orders, we may confirm quantities, personalisation requirements, lead times and other relevant details with you before production begins.
Once production of personalised or bulk items has begun, changes or cancellations may not be possible.
Please see our Returns & Refunds Policy for full details.
If your order arrives damaged, incorrect or defective, please contact us as soon as possible. We may ask for photographs of the item and its packaging so that we can understand what has happened and assist you appropriately.
Nothing in these Terms & Conditions removes any consumer protections that apply under South African law.
Some handcrafted products require specific care.
Where care instructions are supplied on the product page, packaging or accompanying care card, please follow them carefully.
Jesmonite products should be wiped gently with a soft, damp cloth. They should not be submerged in water, placed in a dishwasher or cleaned with abrasive products or materials.
Damage caused by incorrect care, misuse or normal wear and tear is not considered a manufacturing fault.
The Bear & Bunny name, logo, product photographs, written content, graphics and other original website material may not be copied, reproduced or used commercially without our permission.
The Netcash template similarly provides that website images, text, trademarks and other content remain protected and do not become the property of website users. Pasted markdown
When you place an order or contact us, we may collect information such as your name, contact details, delivery information and order details so that we can process your purchase and provide customer service.
Please see our Privacy Policy for more information about how we handle personal information.
We aim to keep our website available and our information accurate. From time to time, technical issues, maintenance or circumstances outside our control may temporarily affect access to the website or online store.
Bear & Bunny operates in South Africa and these Terms & Conditions are governed by the laws of South Africa.
If you have a question or concern about your order, please contact us so that we can assist.
Phone / WhatsApp: 079 078 9978
